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Insights, action steps, and updates for leaders, salespeople, recruiters, and account managers from industry experts and thought leaders

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Your Client Experience Starts on the Front Line

We just finished building a house. Whew! What a process. A very long, detailed and mentally exhausting process. And exciting! And with excitement, now comes the small task of coordinating EVERYTHING required to actually move into it. I’m ta...

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Good Is Not A Permanent Place: Getting Better Every Day Matters More Now

Key Takeaways: Being good today does not guarantee relevance tomorrow. External forces are changing what clients expect from sales and accou...

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