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Insights, action steps, and updates for leaders, salespeople, recruiters, and account managers from industry experts and thought leaders

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AI Slop Is Killing Cold Outreach. Here's How To Stand Out.

I get more than 400 unsolicited sales emails every week. That's over 20,000 a year. Fortunately, most go directly to my junk folder, exactly where they belong! And here's what amazes me: They all sound the same! "Just bumping this to the to...

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Your Client Experience Starts on the Front Line

We just finished building a house. Whew! What a process. A very long, detailed and mentally exhausting process. And exciting! And with excit...
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Stop Trying to Be Interesting and Start Being Interested

Early in my sales career, I thought being good at sales meant having the answers. Know your company, understand your differentiators and you...
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The Staffing Market Is Getting Better. That May Make Selling Harder.

The recent SIA webinar on the state of the industry, along with other research data from ASA, Bullhorn and Staffing Hub all confirm this: th...
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Growing Staffing Accounts When the VMS Controls Access

Ask a staffing sales rep or account manager what stands between them and their number, and you’ll hear a version of the same sentence: “I ca...
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When Deals Stall: The Discipline Behind Keeping Deals Moving

While reviewing pipeline data from a client, I found myself paying less attention to the size of the opportunities and more attention to ano...
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Your Team Learned It. Are Your Managers Reinforcing It?

Organizations invest significant time and resources helping people build new capabilities. But what happens after the workshop, coaching ses...
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The "Aha" Happened. Now What?

I facilitate a lot. Like, a lot a lot. And what makes me so happy is when a development participant has that “AHA!” moment. It’s pretty neat...
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Your Best People Know More Than Your Playbook

Every organization has a few people everyone turns to when the situation gets complicated. They know how to calm a concerned client, recogni...
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Diagnosis Is Only the Beginning: Turning Sales Gaps Into Lasting Performance

Diagnose. Develop. Perfect® Once the diagnosis is complete, the organization must move deliberately into Develop, turning findings into prac...

The Performance Problem Is Rarely Just Training

One of the things I enjoy most about my role is the opportunity to meet with leaders across the staffing industry. Whether I'm facilitating ...
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The Best Leaders See Potential Before Performance

Think back to a time when you accomplished something you never thought you could. Maybe it was your first leadership role. A difficult prese...
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The Big Cost of Not Doing the Little Things

The little things never stay little. Skipping the agenda. Winging the client meeting. Canceling one on ones. Missing the pipeline meeting or...
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Can't Live With Them. Can't Live Without Them. Or Can You?

That's the question leaders ask themselves every time a salesperson walks out the door, misses quota for the third straight month, or underp...
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What Your Calendar Reveals About Your Priorities

Key Takeaways: Your calendar is often a more accurate reflection of priorities than goals or intentions. Reactive work can create the feelin...
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Why "Your Price Is Too High" Is a Symptom, Not the Problem

As a lifelong sales guy, I’m allowed to say this; salespeople are inherently lazy and want to find the most return on their efforts. This ca...
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What My Best Year Ever Has to Do With 2026… Absolutely Nothing

Let me start with a little self-indulgence. 2025 was the best year of my career. In fact, I almost tripled my revenue compared to the year b...
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Why More Sales Activity Doesn’t Work (And What Drives Better Results Instead)

Key Takeaways: More sales activity doesn’t fix performance when the underlying approach hasn’t changed. Many teams respond to missed targets...

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